Frequently asked questions

You can use live chat or one of the options on our Contact page to report a bug, request a feature, suggest an enhancement or ask us a question.

There is no technical difference between EU Business and Personal or Non-EU Business account types. The only difference is the amount of Value Added Tax (VAT) collected (paid licenses only). If you would like to try SprintGround for your startup business and you do not have an active VAT number yet, feel free to choose Personal account type. You can change account type at any time later.

You can recover your password by visiting the lost password link on the login page of your personal SprintGround environment.

If you are actively using SprintGround during your trial period you don't have to do anything. You will automatically receive your invoices into your inbox.

If you are not actively using SprintGround during your trial period you don't have to worry about your account being billed unnescessarily. Your account will be put On-Hold so you can decide whether you want to continue using it any time later.

The File Storage space available for your license only includes files you upload as attachments. The amount of other data you create within SprintGround, like projects, releases and tasks is unlimited.

You can view your current resource usage on My Account page.

On-Hold
If you wish to stop using SprintGround, but would not want to lose your existing data, we offer you a possibility to put your account On-Hold. Paid accounts are not billed while On-Hold. You can put your account On-Hold or Activate it at any time on My Account page. This is a suitable option if you plan to continue using your account in the future.

Cancel
If you wish to discontinue using SprintGround and have your data permanently deleted, please contact us.